Why interviewing caregivers is important

For most families and seniors looking for in-home caregivers, a good match is a top priority. On Herewith, we get you off to a good start with background checks that confirm platform eligibility for Helpers, mandatory photos, and detailed profiles. When Helpers apply to your Help Request, you can rest assured that they are insured and have been verified through Checkr, but you will likely have more specific questions about their personality, work experience, and skills.

Ultimately only you know your needs, preferences, and comfort level with hiring, so it’s important to chat with your Helper before sending a booking request. Even simple details like availability and scheduling are much easier with a quick chat to make sure you’re on the same page!

How to interview caregivers on Herewith

Wondering how to interview your top Helper applicants? On Herewith, you can conduct your interviews safely and privately with chats right on the Herewith platform. By sending direct messages to Helpers, you never have to worry about sharing your personal contact information with people you don’t know. Plus, you can message multiple Helpers at once, ensuring you make the most of your time.

To chat with Helpers, you can go to their profile and click or tap the Chat button. This is where you can ask questions and get to know Helpers before deciding who you want to book for tasks and care. You can use the chat feature whether you’re logged in on your computer or using the mobile app.

Top caregiver interview questions

If you’re new to hiring a senior care Helper, you might not know what questions are usually asked in an interview. For the most part, you’ll want to find out about any skills and experience that are relevant to your Help Request, scheduling and availability, and personality. These topics will help you find a good fit for your care needs before deciding who to hire.

Here are our top questions for caregivers to help you get started:

1. Why did you decide to become a Helper?
2. What kinds of help for seniors have you done before?
3. How long have you been working with seniors?
4. Can you tell me a little bit about your personality and style of communication?
5. Do you have any professional certifications (first aid, CPR, CNA, etc)?
6. What’s your favorite thing about working with seniors?
7. What’s your availability?
8. Do you have any questions about the task/job?

How to get started interviewing caregivers with chats

When you see a Helper profile that you’re interested in, you can send them a message, whether you’ve come across their profile while browsing or they’re an applicant to your Help Request.

Chatting with caregivers on Herewith is very similar to direct messaging that you may have used on social media sites. It allows you to communicate with Helpers privately and securely without having to share personal info.

How chatting with caregivers can help you throughout your in-home care journey:

• Get to know Helpers before booking to see if they’re a good fit
• Check that their availability matches your needs
• Confirm job/task details once you’ve booked
• Answer any questions that come up during the Help Request
• Follow up after your Help Request has taken place

Tips for chatting with Helpers on Herewith

Chats are a great way to get to know Helpers and communicate about tasks and care. However there are a few essential guidelines that will help keep both you and our Herewith community safe.

• Do ask questions about a Helper’s availability, skills, and experience
• Do communicate necessary information about the task or job
• Do message Helpers if they are running late or if the task is running over the allotted time
• Don’t share personal or private information, including phone numbers, email addresses, or physical addresses
• Don’t engage in hate speech, harassment, or abusing language
• Don’t spam (repeatedly or aggressively message) Helpers

For more information, please consult our Community Guidelines. If you receive inappropriate or offensive messages, please contact our Customer Support team ASAP at support@herewith.com or call us at 415-506-9776 so we can address the issue.