Understanding the payment process for Ongoing Help on Herewith

There’s a few things to know when you hire a Helper for ongoing care on Herewith when it comes to your payments. As always, we prioritize transparency, so you have a clear idea of when your Helper is working, how much you can expect to pay, and easy access to weekly time cards so you can quickly and easily review your Helper’s hours before paying each week.

In this article, we’ll cover the pay schedule for caregivers, how to review timecards, plus a few common questions about paying for part-time and full-time senior care. Or, explore our resources on the cost of senior care on Herewith.

What to expect when paying for senior care on Herewith

Weekly payroll for your hired Helpers is simple and stress-free on the Herewith platform.

You can pay your Helper directly with your choice of credit or debit card on our easy online portal or mobile app on a weekly basis.

If you’d like help managing your employment and payroll taxes, you can opt in to caregiver employment tax and payroll services provided by our partner, HomeWork Solutions.

When you hire your first Helper for ongoing help, you’ll follow in-app prompts to choose which of these two methods you’d like to use to pay your Helper, the Herewith Service Fee, and any state & federal employment taxes (only if you choose HomeWork Solutions).

Understanding the pay schedule for caregivers on Herewith

When you hire a Helper for part-time or full-time senior care, payroll runs on a weekly basis. You’ll find everything you need to manage your Helper’s timecards and payments on the Herewith online portal or mobile app.

Pay schedule for part-time and full-time senior care Helpers:

• The work week runs from Saturday 12:00 AM PST to Friday 11:59 PM PST
• Access up-to-date shift info throughout the week under the Helpers tab:
  • View live shifts in progress, review timesheets, and, if needed, dispute hours and ask Helpers to submit a correction
• Every Saturday you will receive notice of the upcoming autopay amount, giving you an additional day to dispute hours if needed
• All undisputed and corrected hours will be automatically submitted for payment on Mondays at 9:00 AM PST

To review this week’s shifts for your Helper:

1. Log into Herewith and go to the Helpers tab
2. Tap on the Review Shifts button under the relevant Helper’s name
3. You’ll see an overview of the Helper’s shifts from that week.
4. Tap the blue button > Review hours for payroll. This is the timecard with all the shifts to be auto-submitted for payment that week.
5. Tap on individual shifts to request your Helper to correct their hours before Sunday at 11:59 PM. You can also add any extra payments for your Helper on this screen for overtime or sick pay

Weekly payroll for caregivers: Herewith FAQS

Do Helpers get overtime, holidays, sick leave, breaks, and meal periods?

At this time, Herewith’s platform supports functionality for Helpers who are classified as personal attendants, and you, as the employer, are not required to provide meal periods or make rest breaks available, but you may choose to provide either or both. Read more information about the personal attendant classification in California or search for guidelines for your state.

Overtime is accrued at 1.5 x hourly rate for over 9 hours a day and/or 40 in a 7-day workweek.There is no legal requirement for employers to provide employees with paid or unpaid vacation time. But if you do choose to provide vacation time, there are rules that apply to how it is accrued and carried over to the following year.

A household employer is required to provide 24 hours of paid sick leave to their employee. Hours are accrued at a rate of 1 hour of sick leave gained for every 30 hours worked. Please note that some counties and cities require more paid sick leave than the minimum required by the state.

How to pay senior care Helpers for overtime or sick leave

You may add extra payments to your weekly payroll for overtime or sick pay. Review Steps 4–5 above to access your Helper’s weekly timecard. Click or tap Add a payment, then add the amount and select what the payment is for.

To edit or remove an overtime or sick payment for your Helper:

1. Tap on the three dots next to the payment. Then tap Edit or Delete Payment
2. To edit, enter the new amount, what it’s for, then Save
3. To delete, tap Yes, delete

What happens if there’s a mistake in my Helper’s hours?

You may dispute your Helper’s hours at any time throughout the week, up until the timecard is submitted for automatic payment on Sunday night. Follow the steps in this article to review your Helper’s weekly timecard and request a correction.

What if my Helper forgets to clock in or clock out?

Not to worry—your Helper can correct their hours afterwards. You’ll see a notification come through with the corrected hours and a short explanation for the change. You can always reach out to them with any questions. Learn more about tracking hours and managing payments for your senior care Helper.

Do I have to pay employer or payroll taxes for caregivers?

For a full explanation of your payroll tax obligations when you employ in-home caregivers, visit our resources on employment taxes. If you still have questions, please contact a tax professional.