How to Get Paid for In-Home Senior Care Jobs on Herewith

Your guide to getting paid for senior care jobs

Unlike care agencies, at Herewith caregivers, called “Helpers” on our platform, work directly with private senior clients, setting your own schedule and getting paid by clients. You can take on as many or as few clients as you like, and the more experience and skills you acquire the higher pay rates you can charge.

To get started, all you have to do is sign up and create your Helper profile. Then you’ll use the Helper app or log in online to search for senior care jobs in your area, chat with clients, manage your bookings, and track your paychecks all from one place.

In this article we’ll go over exactly how caregivers get paid by clients and a caregiver salary guide so you know what to expect as a senior care Helper.

Getting paid by private senior care clients on Herewith

On Herewith there are two kinds of senior care jobs you can apply for: one-time tasks, similar to gig work where a client only books you for the day, or ongoing care, which is a regular job where you get hired by your client for a set number of hours per week (part-time or full-time).

No matter what kind of job you get hired for, your client is your employer and pays you through your Helper app. You’ll set up your direct deposit information the first time you get booked for a task or job.

More details about getting hired for ongoing senior care jobs

If you get hired for an ongoing senior care job, your client has a choice in how to pay you. They can opt to use a payroll service, HomeWork Solutions, or they can pay you via your Helper app (the same way you get paid for one-time tasks).

For Helpers whose clients use HomeWork Solutions: When you get hired, you’ll follow prompts to add a bank account for your direct deposit. Your direct deposit checks will be from HomeWork Solutions, on behalf of your employer. Learn more about how to set up your direct deposit for HomeWork Solutions here.

How to set up your Helper payment preferences

It couldn’t be easier to set up your account to receive payment from your senior care clients. You’ll just need to set it up the first time you get booked on Herewith, then you don’t have to worry about it after that unless you decide to make any changes.

Follow the steps below to connect your bank account or debit card so you can receive payment from your clients on Herewith.

How to set up your direct deposit on Herewith:

1. Tap Deposit paycheck to
2. Enter your email and phone number (the same email and phone that you used to sign up for Herewith)
3. Enter the verification code texted to your phone
4. Enter your name and the last four digits of your Social Security number. For Your website, write: www.herewith.com
5. Select Bank account or Debit card
6. To link your bank account, tap on your bank name or type it into the search field if you don’t see it listed. Then choose which account to link
7. Or, add a debit card, by typing in the card number and expiration, then Next
8. Review all your info and make sure it is correct
9. Lastly, verify your identity with a government-issued ID
10. It may take a moment for your ID to be verified, then you can review your info one last time and press Submit

You can change this account at any time online or in your mobile app by going to My account > Bank account.

Your guide to common questions on getting paid as a senior care Helper

If you’re used to working at a caregiving agency, it might be a little different for you to get paid directly by clients on Herewith, but we’ve made it as easy as possible. Below you’ll find answers to frequently asked questions for Helpers about getting paid by clients for in-home senior care jobs.

How often do caregivers get paid?

One-time tasks are paid same-day, and ongoing jobs are paid weekly. You can take on as many or as few bookings as you like, to suit your schedule.

What to know about getting paid for one-time senior care tasks

Your task payment will be processed automatically one hour after the task is completed (i.e. one hour after you clock out). Your client is notified as soon as the task is done so they have a chance to review and confirm your hours, request a correction if needed, or mark you as a no-show if you didn’t show up. Your payment should show in your account right away, but availability of funds may vary depending on your bank, typically within two days.

Please note: You must clock in and out to get paid for one-time tasks. View our step-by-step guide on how to clock in for one-time senior care tasks.

What to know about getting paid for ongoing senior care jobs

When you’re hired by a client for ongoing care, you’ll be paid once a week.

Helper pay guide:

• Your work week runs from Saturday 12:00 AM PST to Friday 11:59 PM PST
• Track your hours throughout the week under the Bookings tab:
  • View hours worked and submit corrections if needed
• All undisputed and corrected hours will be automatically submitted for payment on Mondays at 9:00 AM PST
• Your paycheck will be available in your account the following Wednesday (for Stripe payments) or Friday (for HomeWork Solutions payments)

What if there’s a mistake in my hours?

For one-time tasks it is important to clock in and clock out accurately to make sure you get paid. If you’re working an ongoing care job, you can submit a correction to your hours. Learn how to log your hours accurately as a Helper on Herewith.

Do I still get paid if my client cancels my booking?

Canceling Ahead: If you have already confirmed a booking with a client, they can cancel at no charge up until 3 hours prior to the scheduled Help Request.

Canceling Last Minute: If your client cancels within 3 hours of the booked request, you will be paid a prorated amount equal to one hour.

What if my task is taking longer than the time my client booked me for?

We recommend chatting with your client before the task begins to ask them about their preferences on going over the booked time frame.

Questions to ask your senior care client about one-time tasks:

• Ask if they have a strict time limit. For example, perhaps they’d like you to do two hours’ worth of Home Help, but no more.
• Find out if finishing the task is more important than clocking out on time. For example, perhaps they need you to finish all the errands, and they’re aware there may be traffic at that time of day so the end time of the task is a little bit flexible.
• Ask if they need you to stay with the care recipient until someone else arrives. For example, if you’re booked for a one-time caregiving visit, it may be important for you to remain with the care recipient until a family member or other caregiver arrives to relieve you.

What if there’s an issue with my employer’s payment method?

If there’s ever an issue with your payment, we’ll notify you ASAP, and we’ll work with your client to get the issue resolved within 72 hours. While the issue is being resolved you will temporarily be unable to add any new shifts with that client, so we can make sure you will be paid for any work you do. If you have any issues receiving payment, please contact Customer Support at 415-506-9776.

Do I get overtime, sick leave, rest breaks, and meal periods?

At this time, Herewith’s platform supports functionality for Helpers who are classified as personal attendants, and the employer is not required to provide meal periods or make rest breaks available, but they may choose to provide either or both. Read more information about the personal attendant classification here.

Overtime is accrued at 1.5 x hourly rate for over 9 hours a day and/or 40 in a 7-day workweek.There is no legal requirement for employers to provide employees with paid or unpaid vacation time.

A household employer is required to provide 24 hours of paid sick leave to their employee. Hours are accrued at a rate of 1 hour of sick leave gained for every 30 hours worked. Please note that some counties and cities require more paid sick leave than the minimum required by the state.

How do I clock out for a break?

It’s a good idea to discuss how and when you should take breaks with your client so that you’re on the same page. To clock out for an unpaid break, you’ll need to end your shift, take your break, then clock back in and start a new shift. Get step-by-step instructions on how to clock in and out here.

More resources on becoming a senior care Helper

• How to Become a Successful In-Home Care Helper
• Senior Caregiver Safety FAQs: What Every Helper Needs to Know
• How to Create a Strong Helper Profile for Senior Care Jobs