Will I receive invoices and receipts?

Yes, whether you have booked one-time tasks or employ a Helper for ongoing help, you will receive a push notification or text SMS message and email letting you know how many hours have been logged by your Helper(s), and the amount that will be charged.

For one-time tasks, a notification will be sent out as soon as the task is completed. You will have a one-hour window during which you may request a correction to your Helper’s hours or mark them as a no-show. After one hour, the payment will be automatically processed.

For hired Helpers’ weekly shifts, the first notification will go out on Saturdays at 6:00 PM PST, and you have until Monday at 12:00 AM PST to request any last minute corrections from your Helper, before autopay occurs on Monday at 9:00 AM PST.

If you have opted to use HomeWork Solutions, you can log into their online portal to view your past payments. If you have not opted to use HomeWork Solutions, receipts will be emailed after payment is processed, via Stripe.

How do I see my past payments and bookings?

For one-time tasks:

1. Log into Herewith and go to the Helpers tab
2. Look for the Past Requests section
3. Click or tap on each task to view more details

For hired Helpers’ past shifts:

We recommend bookmarking or printing out your emailed receipts to track your payment history.

To view your Helpers’ shift history:

1. Log into Herewith and go to the Helpers tab
2. Look for the Hired Helpers section
3. Tap on the card for the relevant Helper
4. Tap on Shift History > then select a date range
5. Tap on the pay period you wish to review to see more details
6. Tap on individual shifts to view the timecard for that day

How do I add or change my Stripe payment method?

1. Click or tap My Account on desktop or Hamburger menu on mobile
2. Tap Payment method
3. Select your preferred payment method or add a new card
4. Tap Save

What should I do if my payment method doesn’t go through?

If your payment method doesn’t go through, you will receive notifications via email, text SMS, and push notifications for mobile. To avoid any disruption in service, update your payment method immediately, following the instructions outlined above.

Can I use my Long Term Care Insurance, Medicare, Medicaid, or veteran benefits to pay for care?

Herewith does not currently take long term care insurance. At this time, Medicare, Medicaid, and veteran benefits do not work directly with Herewith to pay for in-home care.

Some long term care plans may reimburse you for in-home care. Please reach out to your insurance provider for specific requirements and any waiting periods.

Please note: Helpers on Herewith provide in-home care, which is covered differently in most plans from home health care and skilled nursing, which typically include medical treatment.

Who should I contact about payroll questions?

If you have a question about your payroll, please contact our Herewith support team at support@herewith.com or 415-506-9776.