How chatting with clients helps caregivers get booked faster on Herewith

Caregiving is personal work, and finding the right client often starts with a conversation.

Chatting on Herewith gives you a chance to connect with families, learn more about their care needs, and answer questions about your experience and availability before they decide who to hire.

Families are often looking for care quickly, so responding when someone reaches out can make a big difference in your chances of getting an interview or booking.

You can also keep using chats after you’re hired to coordinate schedules, share updates, and stay in touch about care.

Herewith chatting do’s and don’ts

A few simple habits can help you make a good impression with families while keeping your conversations safe on Herewith.

✅ What to do:

• Do respond to messages as soon as you can. Families often need care quickly, and taking too long to respond can lower your chances of getting an interview or being hired.
• Do ask questions about the client’s Help Request, care needs, schedule, and what they’re looking for in a Helper.
• Do share relevant information about your skills, experience, and availability.
• Do keep using chats after you’re booked to coordinate schedules, share updates, or let your client know if you’re running late.
• Do keep communication and bookings on Herewith so you can continue to benefit from the safety and protections that come with using the platform.

⛔ What not to do:

• Don’t share personal contact information, including phone numbers or email addresses, to arrange work outside of Herewith.
• Don’t accept work from a Herewith client privately outside the platform. Going off-platform may mean losing some of the protections that come with jobs booked on Herewith.
• Don’t share sensitive personal information that a client doesn’t need.
• Don’t spam clients by repeatedly or aggressively messaging them.
• Don’t engage in hate speech, harassment, or abusive language.

Why chatting can help you get booked faster

Families looking for care often want to find the right person quickly. When a family messages you, responding promptly shows that you’re interested and available to talk about the job.

Chats also give you a chance to learn more about the Help Request before you move forward. You can ask about the care your client needs, their schedule, and what they’re looking for in a Helper while answering any questions they have about you.

Taking too long to respond can decrease your chances of getting an interview or being hired, especially when a family is talking with more than one Helper.

Keep an eye on your messages and notifications

When a family is interested in hiring you, you don’t want to miss their message. Most families are looking for care quickly and may be talking with several Helpers at the same time.

Make sure notifications are turned on for the Helper mobile app so you’ll know when someone reaches out, even if you don’t open the app every day.

If you’re not sure how to start the conversation, you can use one of the preset writing prompts or write your own response.

Use chats before and after you’re hired

Before hiring you, families may message you to ask about your experience, availability, or the care they need. This is also your chance to ask questions about the Help Request and make sure the job feels like a good fit for you.

If a family requests an interview, use chats to discuss your availability. You can’t initiate an interview request, but if the times they suggest don’t work for you, you can send back other options that fit your schedule.

After you’re hired, keep using chats to coordinate shifts, confirm details, share updates, or follow up about care. Keeping those conversations in one place makes it easier for you and your client to stay on the same page.

Why keep communication and bookings on Herewith?

Keeping your conversations and bookings on Herewith helps protect you while you’re connecting with clients and working with families.

Staying on the platform means you can:

• Protect your privacy by communicating without sharing your personal phone number or email address.
• Keep insurance coverage that comes with jobs booked through Herewith and may not apply if you arrange private work with a client outside the platform.
• Reduce your risk of arrangements that could put your personal information, payments, or safety at risk.

How do I report inappropriate content or behavior?

Safety is a priority on Herewith. Please report content that violates our community guidelines by emailing our customer support team at support@herewith.com.

For more information, please consult our Community Guidelines.