How chatting with clients helps caregivers get booked faster on Herewith

Caregiving is a very important job that requires a lot of different skills, a love of helping others, and most of all a good connection with your clients.

On Herewith, we make it easier to find clients that you love through safe, secure chatting, right on your Helper app!

With chats on Herewith, you never have to worry about sharing your contact details or even your last name with anyone—you just send direct messages, or DMs, on the app, just like you would on a social media platform. So connecting with new clients is fast, easy, and can be done from anywhere right from your phone.

Why chatting is a faster way to get booked by senior care clients

Because your clients are usually in a rush to get the care they need, through chats you have the opportunity to respond to their requests and questions quickly, without the stress of phone calls, lengthy job applications, or strict scheduling through agencies.

On Herewith, if you want to pick up a little more work, you can browse Help Requests anytime and apply to any senior care jobs that work for you. Most families are looking to hire fast, so you can get booked for senior care jobs within a few days or a week!

When to chat with senior care clients on Herewith

Before hiring, families will send you a message so they can get to know you, make sure you’re available, and that you’re a good fit for their in-home care needs.

After a family messages you, you can respond and ask questions too! Find out more details about a task or job, the date and time, or anything else you need to know.

After hiring, families might message you to confirm details or to check in and see how the task or care is going.

How to chat with private senior care clients on Herewith

Chatting with clients couldn’t be easier. All you have to do is open your app and read your messages!

1. Log into your Helper account online or open your Helper mobile app
2. Tap the Chats tab
3. You’ll see a red notification circle on the tab when you have new, unread messages
4. Respond to new messages ASAP to show you’re interested and answer any urgent question from families and clients

We've also made it easier than ever to start a conversation with a few quick prompts for you to choose from. Just tap the message you want, make edits, and send.

Don’t miss any messages or job offers. Stay on top of your chats on the go with the Helper mobile app.

Download here:

• For iPhones, download from the App Store here
• For Android phones, download from the Google Play Store here

Top communication tips for Helpers on Herewith

Chats are a great way to get to know your senior care clients before booking and communicate about tasks, care, and scheduling during and after your shifts. However there are a few essential guidelines that will help keep both you and our Herewith community safe.

✅ What to do:

• Do ask questions about the client’s Help Request and their care needs
• Do communicate necessary information about your skills and work experience
• Do message your client if you are running late or if the task is running over the allotted time

⛔ What not to do:

• Don’t share personal or private information, including phone numbers, email addresses, or physical addresses
• Don’t engage in hate speech, harassment, or abusing language
• Don’t spam (repeatedly or aggressively message) clients

How do I report inappropriate content or behavior?

We want Herewith to be a safe space for everyone. Please report content that violates our community guidelines by emailing our customer support team at support@herewith.com.

For more information, please consult our Community Guidelines.