Chatting with Helpers on Herewith: How to Connect & Communicate

Introduction to messaging senior care Helpers

On Herewith, booking high quality senior care services starts with messaging senior care Helpers who apply to your Help Request.

Our chat feature ensures you have an opportunity for secure communication with Helpers before you meet in person, so that you can make sure you’ve found a great match.

You can chat directly with Helpers to interview, speed up the booking process, and easily communicate about tasks, scheduling, and care needs. Messaging on the Herewith platform keeps your contact info private, without the need for endless phone calls, texting, or emailing.

Use chats to respond to applicants for your senior care Help Request

Start your search for affordable in-home care by posting a Help Request, customized with the services you need, your schedule and pay rate. As Helpers in your area apply, review applicant profiles and message Helpers to see who will be a good fit for your needs.

1. Review applicants by tapping on Review applicants from the Helpers tab
2. Tap on each applicant to view their profile.
3. From here you may Book now, Message, or Reject applicant

Browse Helper profiles and chat with your top matches

As you start your search for in-home caregiving help, you can also browse Helper profiles and reach out directly to Helpers whose profiles you like. To ensure that a Helper is available for booking, the first step is to send a quick message introducing yourself and letting them know what type of support you’re looking for, whether it’s a one-time task or ongoing help.

How to view Helper profiles and send a message:

1. View Helper profiles in your area by navigating to the Browse tab, on the left panel on your computer, or at the bottom of your screen if you’re using the Herewith mobile app.
2. On the Helper’s profile, tap the Message button to send your first message and start chatting. If you haven’t already created a Help Request, you will now be prompted to—it takes less than 5 minutes!

Once a Helper receives your message, they can view your Help Request and respond. They cannot message you directly unless you message them first, so you don’t have to worry about being spammed by unsolicited messages.

Messaging with senior care Helpers: Is it necessary?

Chatting is a key part of the booking process on the Herewith platform. It not only gives you the chance to conduct your own vetting, it also ensures a fast and smooth booking process with no need to share your personal contact information. Get our top tips on how to interview a senior care Helper with chats.

How to get started chatting on Herewith

All chats can be found in the Chats tab. This is located in the left side panel if you’re logged in on your computer, or along the bottom of your screen, if you’re using the Herewith mobile app.

You’ll see chats with your currently booked or hired Helpers, applicants, new Helpers you’ve messaged, and past Helpers all located under All Chats. The red dot is a notification that indicates unread messages.

You’ll see chats with your currently booked or hired Helpers, applicants, new Helpers you’ve messaged, and past Helpers are all located under All Chats. You’ll see a red dot notification on the Chats tab when you have new, unread messages.

Herewith chatting do’s and don’ts

Chats are a great way to get to know Helpers and communicate about tasks and care. However there are a few essential guidelines that will help keep both you and our Herewith community safe.

✅ What to do:

• Do ask questions about a Helper’s availability, skills, and experience
• Do communicate necessary information about the task or job
• Do message Helpers if they are running late or if the task is running over the allotted time

⛔ What not to do:

• Don’t share personal or private information, including phone numbers, email addresses, or physical addresses
• Don’t engage in hate speech, harassment, or abusing language
• Don’t spam (repeatedly or aggressively message) Helpers

How do I report inappropriate content or behavior?

We want Herewith to be a safe space for everyone. Please report content that violates our community guidelines by emailing our customer support team at support@herewith.com or calling 415-506-9776.

For more information, please consult our Community Guidelines.