Have a question about senior care?
We’re here to help.
We’re here to help — from searching for great in‑home caregivers to managing your employees and account issues. All it takes is one quick call to our team, Mon-Sat, 9AM-6:30PM PST.
Get support — from finding families in need of in‑home care to managing your clients and account. It just takes one quick call to our team, Mon-Sat, 9AM-6:30PM PST.
Have a great idea to help us improve our services? We welcome your feedback. Send us an email and share your thoughts with the Herewith team.
Frequently Asked Questions
How to Become a Caregiver
How do I sign up to become a caregiver on Herewith?
- You can call our team at 510-284-5230 to get started.
- Next, you’ll download the Herewith Pro app to your phone.
- Then, follow the prompts on your screen to set up your free account and customize your caregiver profile — this is what clients will see and will help them decide if they want to do an interview with you.
- Fill out each section and record a warm, friendly profile video to receive the best job offers.
How can I apply for private senior care jobs on Herewith?
Visit our website to search and apply for jobs near you.
After you apply, the client will review your application and reach out to you with a request for a trial shift if they’d like to meet you. You’ll receive requests as app notifications, text, and email.
Coming soon: Search and apply to in-home senior care jobs right on the Herewith Pro app!
Do I have to join Herewith to apply for caregiver jobs?
You can browse caregiver jobs before joining Herewith, however signing up is part of the application process.
You will need to create a free caregiver profile on our platform and complete your free background check (usually takes less than a day) in order to to get interviewed or hired by families.
Pro tip: Get a head start on your applications by creating your caregiver profile first. Takes less than 10 minutes. Then, apply for jobs while your background check clears.
Do I have to pay to join Herewith?
Never. We believe that you shouldn’t have to pay to find work or give part of your paycheck to an agency. Instead, we’ll help you get interviewed, hired, and paid directly by great clients, at no cost to you.
We’ll support you throughout the hiring process and beyond, with weekly autopay, liability insurance, and free professional development from Care Academy. Because we’re not an agency, we can ensure better pay and more flexibility for caregivers on our free platform.
How do I get hired?
On Herewith’s senior care platform, there are two ways to get hired.
- Visit our website to search and apply for jobs near you. Then create your free caregiver profile and complete your free background check to finish the application process.
- Sign up and create your caregiver profile first. Families can then see your profile and request to meet with you for a paid, in-person trial shift.
Remember, on Herewith, you’re your own boss, working directly for your private senior care clients. Your client will be your employer and will be the one hiring and paying your salary.
Who interviews me?
- You’ll do an initial chat over the phone with our team when you first join Herewith.
- Then, when a family is interested in interviewing you, we’ll do a second chat with you, this time on a video call, to share all the details about the job and to help prepare you for your interview with the family.
- Lastly, our team will set up a three-way video call with you and the family. We’ll stay on the call so we can make sure things go smoothly and all your questions get answered.
What is a Caregiver Profile?
- Your profile is basically your resume and a friendly intro all in one. You can showcase your skills, certificates, experience, and introduce yourself to potential clients with a short video.
- Your profile is also where you get to share YOUR preferences around pay rate, commuting distance, and schedule. While there are no set guidelines for your hourly rate, we recommend considering the average pay in your area as well as the range of skills you provide.
- Pro tip: Families in need of care are much more likely to interview caregivers who have a friendly, warm profile video that shares a little bit about their experience and personality.
Why should I make a video profile?
While a video is not required, we strongly recommend that you add one to your profile. Families prefer to interview caregivers with warm, friendly videos. Think of your video as a way to introduce yourself to potential clients, so they can see your personality come through.
Check out our easy guide on how to make a video profile.
Can I edit my profile?
Yes! We recommend updating your profile from time to time, as you add new skills or wish to edit your availability, location, or hourly rate. The more up-to-date your information, the easier it will be to connect with clients that meet your preferences. Simply tap the “My Profile” button on your home screen to review your current information and make any updates.
Who sees my profile?
Once your profile is complete with a photo and your background check has cleared, it can be seen by our team and by families on the Herewith app looking for care in your area. If you have already found a great client on Herewith and don’t want to be contacted about new clients, you can toggle your profile settings to private.
What kind of skills do you need to become a caregiver?
The best qualities you can have as a caregiver are patience and empathy. If you have experience caring for older family members or people in your community, you might make a great professional caregiver! Be ready to be a good listener, approach your clients with understanding, and seek out free training opportunities to expand your skill set with Care Academy. The caregiver opportunities at Herewith feature a range of non-medical caregiver tasks, from help around the home to mobility support, companionship, memory care, and more.
Does Herewith offer any training?
When you sign up to become a caregiver with Herewith, you automatically get free access to a selection of Care Academy online courses! That’s a membership equal to $119/month or $1,400 a year, offered to you free of charge! With a range of options, you can take classes or webinars when you want. Learn a new skill in 5 minutes or select an hour-long class that covers important caregiving topics. Choose from subjects that will benefit you including: general caregiving skills, Certified Nursing Assistant (CNA) coursework, or dementia care specialization.
How do I access Care Academy?
Check the email you used to sign up for Herewith for information on available classes, webinars, certification opportunities, and more. Not seeing it? Check your promotions tab or spam folder. Next, follow the instructions in the email to set up your account and take your first class!
Working With Your Clients
Can I work with more than one client?
Of course! Many in-home caregivers work with multiple clients. You can set your desired schedule and availability in your profile to make sure you’re working the hours you want.
How do I prepare for my first day?
Make sure you’ve downloaded the Herewith Pro app on your phone. You’ll need to use the app to clock in and out, so you can get paid! Talk with your client ahead of time about location, schedule, and job expectations. Double-check that you have the correct contact information and familiarize yourself with the app so you will feel at ease on your first day.
Pro tip: Enable your location settings in the app to receive prompts to clock in when you arrive at work and clock out when you leave, making your time cards much more accurate. You can also plan ahead with our first day of caregiving checklist.
What should I do if I have a dispute with a client?
Who do I call if I can’t come in to work?
Call your client or their family member who is employing you as soon as possible to let them know what’s happening, so they can make other arrangements for care. Herewith is not an agency and will not automatically find a substitute caregiver to fill in for you. It is your responsibility to notify your client when you have a scheduling issue, such as running late or needing to take time off.
How do I quit or end employment with my client?
You can communicate with your client that you’d like to quit, but you will also need to go to the “Manage Client” screen in your app, scroll to the bottom of the screen, and tap “End Employment.”
Or, simply give us a call at 510-284-5230 so we can make sure everything is all set to get your final paycheck out to you. Before you get paid, you will also need to resolve any shifts that are in dispute so that you can be paid in full.
What happens if my client ends my employment?
If your client ends your employment, we will notify you right away. You’ll need to end any shifts in progress if it’s an immediate termination and resolve any disputed shifts so that your final paycheck can be calculated and paid.
How to Get Paid
Who pays me?
Your client is your employer and will be the one paying you directly. Depending on their choice of payroll service, you may be paid directly through HomeWork Solutions or through Stripe. You’ll be able to set up the account you’d like your paycheck deposited into with either payroll service.
- For HWS: You’ll follow prompts to set up the bank or other account you’d like to use to receive your direct deposit. Your direct deposit checks will be from HomeWork Solutions, on behalf of your employer.
- For Stripe: You’ll follow prompts to set up your Stripe account so that you can receive your automatic payments. If your employer decides to switch to HWS, you’ll be notified within the app of any additional steps you need to take.
When do I get paid?
You will get paid by your employer on a weekly basis. Your work week runs from Saturday 12:00 AM PST to Friday 11:59 PM PST, and your paycheck will be deposited in your account the following Friday (if your employer uses HomeWork Solutions) or Wednesday (if your employer uses Stripe).
Note for Stripe users: Your first paycheck using Stripe will take just a little longer (up to seven days) while your account is being verified. Learn more from Stripe Support here.
How do I set up my account with Stripe?
Once you’re hired by your client, you’ll follow prompts in the Herewith Pro app to finish setting up your new employment and create your Stripe account so that you can receive your automatic payments.
How do I start and end a shift?
To clock in for a shift:
- Go to your home screen and tap on your client’s name.
- Tap “Start shift.” You’ll see a live shift banner with an hourly counter appear at the top of your screen, which shows how long you’ve been working.
Make it even easier: Enable location settings to receive a prompt to automatically clock in for your shift when you arrive at your worksite. If you need to start a shift from a different location, for example if your client has asked you to stop at the pharmacy on the way to work, you can clock in from the Client screen, and add a note stating why you are starting from a different location or at a different time than usual.
To end a shift: From the hourly counter at the top of your screen, tap “End shift,” then “Submit hours.”
To see your shift history: View the current pay period’s shifts by tapping on your client’s name from the home screen. From here you can tap on individual shifts to see a detailed view or make a correction to the hours. To see past pay periods, scroll down and tap on “Shift history.”
What if there’s a mistake in my hours?
Not to worry, you can make a correction at any time during the week. Go to your home screen and tap on your client’s name, then tap on the shift that needs to be corrected. From here you can enter the corrected times and add a reason for the change. Your employer will review these changes, so it’s good to let them know why the changes are being made.
What is a disputed shift?
If your client thinks there’s a mistake in your hours, they can flag that shift as “disputed.” They’ll add a note to let you know why they’re disputing the shift, and then you can make a correction and re-submit the hours.
Will I get my W2 from my employer?
For clients using HomeWork Solutions: Your W2 will be available no later than Jan 31. You may access your W-2 by logging into the HomeWork Solutions online portal with your email. If your address changes, please call our team at (510) 916-1071.
For clients using Stripe: Please contact your employer with any questions regarding your W-2.
What about overtime, sick leave, rest breaks, and meal periods?
At this time, Herewith’s platform supports functionality for caregivers who are classified as personal attendants, and the employer is not required to provide meal periods or make rest breaks available, but you may choose to provide either or both. Read more information about the personal attendant classification here.
Overtime is accrued at 1.5 x hourly rate for over 9 hours a day and/or 40 in a 7-day workweek.There is no legal requirement for employers to provide employees with paid or unpaid vacation time.
A household employer is required to provide 24 hours of paid sick leave to their employee. Hours are accrued at a rate of 1 hour of sick leave gained for every 30 hours worked. Please note that some counties and cities require more paid sick leave than the minimum required by the state.
What kind of insurance does Herewith provide for caregivers?
As a caregiver on Herewith, you’re automatically eligible for FREE professional liability insurance. That means you’re protected with $1 million-worth of coverage when you are working with your client through Herewith. (Please note: this insurance only covers clients on the Herewith platform. Some limitations may apply.) Your coverage starts when you get hired. You will remain covered as long as you work through the Herewith platform.
To make a professional liability insurance claim as a caregiver: Email: firstname.lastname@example.org Fax (Toll-free): 212-608-4378
What is liability insurance?
Liability insurance provides peace of mind for yourself and for your clients. It’s an important tool for protecting yourself from financial risk as a household employee. For example, if a caregiver mistakenly injures a patient while transferring them from the bed to a walker, the policy will provide insurance coverage. Or, if the insurance carrier needs the caregiver to be deposed to help defend a lawsuit, the carrier will provide a financial benefit to cover loss of earnings.
Your Herewith Caregiver Account
Why is my profile not public yet?
In order to publish your profile for potential clients to see on the app, you need to complete your profile with a photo and you need to have completed your free background check. If you have done both of these things but still aren’t sure if your profile is visible, please call us at 510-284-5230.
Why should my location be turned on?
We recommend enabling location settings for the most accurate time tracking, so you get reminders to clock in and clock out when you arrive or depart your worksite.
Do I have to download the app?
Yes, in order to get interviewed, hired, and paid by clients you will need to download our free Herewith Pro app.
Some caregivers apply for jobs on sites like Indeed, LinkedIn, or Monster.com first, or speak with our Care Experts over the phone to get started, but to move to the next stage of getting hired, you will need the app.
To get the app, visit the Google Play Store for Android phones or the App Store for Apple phones. If you have any trouble, don’t hesitate to reach out to us at 510-284-5230.
How do I close/delete my account?
Who sees my personal information?
We take privacy very seriously. That’s why potential clients only see what you elect to include on your profile. Your contact details and address are not visible. During the job searching/pre-hiring process, potential clients can only contact you through the app. Only our support team will be able to call you directly with job opportunities.
Is a background check mandatory?
Yes. Herewith requires that all caregivers who join our platform undergo an initial eligibility background check and requires all caregivers to consent to an annual eligibility background check thereafter. These background checks are designed by Herewith to verify whether caregivers meet Herewith’s eligibility standards for participation on its platform. Herewith currently uses Checkr for such background checks.
Herewith does not share the results of its platform eligibility background checks with any care recipients. For more information on Herewith’s platform eligibility background check, please visit Checkr.
What should I do if I have safety concerns about my client?
Some safety concerns may be able to be resolved with help from your client and their Care Team. For example, if the home environment contains many tripping hazards, you can work with them to improve the environment. However, please report serious concerns of abuse to Adult Protective Services.
What happens if I’m in an uncomfortable situation at work?
Please keep yourself safe. Move to a safe location if you need to. Whenever possible, we strongly recommend taking steps to notify your client’s Care Team if your client will be alone or vulnerable. Then, call us right away at 510-284-5230. Don’t forget to end your shift and correct your hours later if needed.
What should I do if my client has a medical emergency?
Call 911 immediately. Or, if your client is receiving hospice care, contact their emergency number. Then, please alert your client’s emergency contacts as soon as you’re safely able to. They may have further instruction or be able to assist you in next steps.
What do I do if someone falsely reports my profile?
Call us at 510-284-5230 so we can help to resolve the situation.
Caregiver Referral Program
How does the Caregiver Referral Program work?
With the Caregiver Referral Program, caregivers with a Herewith account can submit referrals of family members, friends, neighbors, and colleagues who either wish to hire in-home care or who would like to become a professional caregiver.
If someone you refer hires a caregiver from the Herewith platform, you will earn a $200 Amazon gift card after they start care.
If someone you refer gets hired as a caregiver on the Herewith platform, you will earn a $100 Amazon gift card after they’ve completed their first shift.
How do I get my referral rewards?
- Make sure you’ve signed up for a free Herewith Pro caregiver account.
- Submit the name of the person you’d like to refer here.
- Once your referral has successfully been hired or started care on the Herewith platform, we will send your gift card to the email address associated with your Herewith account.
Is there a limit to how many referrals I can give?
There are no limits to how many referrals you can submit, however, keep in mind that you may claim the rewards only if your referral results in a successful hire and completion of first shift. For best results, submit the names of friends and family who are interested in becoming a caregiver or who are actively looking to hire an in-home caregiver.
Paid Trial Shifts for Caregivers
What is a trial shift?
Trial shifts are one-hour timeframes, paid at the hourly rate you set in your caregiver profile. They are a great way to meet in-person with clients to see if you'd like to work together.
During a trial shift, potential clients will interview you and maybe even ask you to do a few small tasks or meet with the care recipient to see if you both feel that it’s a good match. You’ll have the chance to get to know the family and ask your own questions too.
How do I book a trial shift with a client?
- Families who are interested in your profile will send you a request with a time and a date, as well as a short message about the job and care recipient.
- You’ll receive this request via email, text message, and app notification (if you have the mobile app downloaded to your phone).
- Simply click or tap on the request, then accept or decline.
- The first time you accept a trial shift, you’ll be prompted to set up your payment account, so that you can be paid when the trial shift is done. This account will be saved for future trial shift bookings.
*Please note: Your profile must be complete and up-to-date in order to be visible to families looking to book a trial shift.
How much do I get paid for a trial shift?
You will get paid for one hour at the hourly rate you set on your Herewith caregiver profile. If you cancel or fail to show up, you will not be paid. If the family cancels less than three hours before the start of the trial shift or simply doesn’t show up, you will still be paid at the same rate.
Where can I see my upcoming trial shifts?
- Log in to your Herewith account on your computer or open the app on your phone.
- Go to the “Bookings” tab on the left (desktop) or along the top of your screen (mobile).
- Here you can find requests for trial shifts and upcoming scheduled trial shifts.
What should I do if I can’t make it to my trial shift?
If you can’t make it, please cancel the shift as soon as possible, giving the family time to reschedule or move on to a new candidate for the job.
Not showing up without notice will be cause for your account being reviewed. If you cancel/don’t show up for 3 or more trial shifts, your account will be placed under review.
*Please note that you will not be paid for shifts that you cancel/do not attend.
How do I know where my trial shift is happening?
When a family sends you a request for a trial shift, you’ll see the zip code of the location the family has chosen, whether it’s the older adult’s home, a local cafe, or even a library or park.
After you accept the trial shift, you’ll be able to see the address of the location. You’ll also be able to directly contact the family if needed.
What happens after my trial shift?
After you’ve done the trial shift, the client will submit payment for your time, which you will receive in your payment account. If the client would like to continue working with you, they’ll send you a job offer, which you will receive via text, email, and in-app notification.
Do I still get paid if the client cancels my trial shift?
If the client cancels within 3 hours of the trial shift or if they do not show up to the meeting, they are still required to pay you for the hour. If they cancel more than 3 hours ahead of the start time, they are not obligated to pay you.